Terms and Conditions

1. Acceptance of Terms and Conditions and Definition of "Mutqin Store"

By using the services of Mutqin-ksa Store (hereinafter referred to as 'the Store' or 'Mutqin'), you agree to and fully comply with all the terms and conditions set forth here in The store is owned by Mutqin for Electronic Services and offers its services online through the Zid platform via the link: https://mutqinksa.zid.store.
Mutqin specializes in providing professional and reliable electronic services within the business sectors, financial support programs, jobs and training, freelance work and productive families, individual and public services, recruitment and domestic workers, and real estate and seasonal services.
You can contact the store via email: [email protected] or mobile: +966569691902

2. Description of services

Mutqin Store offers a wide range of e-services designed to streamline government and administrative transactions.
Each service offered includes a clear and detailed description outlining its scope, what it covers and excludes, the estimated delivery time, the number of available revisions (if any), and the expected final output.
Mutqin is committed to providing accurate and simplified information to ensure customers fully understand all service details before requesting them.

Mutqin Savings Circle Terms & Conditions

**Service Definition**

Motaqen is an administrative and organizational service aimed at coordinating and documenting financial savings circles (ROSCA) among participants.
Mutqin acts as an administrative intermediary and rights documenter, not as a lender or financier.

**Participant Responsibility**

The participant confirms providing accurate and correct data upon registration.
The participant commits to paying their monthly share on the date specified in the agreed schedule.
In case of late payment, Mutqin reserves the right to take necessary measures to protect the rights of other participants, which may include late fees or exclusion from the circle.

**Motaqen's Role**

Documenting participants' names and roles through official digital contracts.
Managing the circle schedule and ensuring payouts are delivered to members on their due dates.
Providing administrative support and resolving disputes that may arise between participants.

**Commission and Fees**

The commission paid for this service is an administrative fee that is non-refundable once the circle is activated and the contract is signed.
The commission amount is determined based on the total circle amount (Small/Medium/Large) as specified in the order invoice

**Disclaimer**

Mutqin exerts its best efforts to ensure compliance from all parties but is not liable for individual financial default due to force majeure.
Mutqin acts as an organizational party to document legal obligations

3. Prices, Payments, and Fees

All prices displayed in the Mutqin store exclude Value Added Tax (VAT) (unless explicitly stated) or any additional fees that may be applied to certain services Any additional fees, such as government service charges or electronic payment fees, will be clearly displayed before the final payment process.

Prices are subject to change without prior notice; however, the price applied to your order is the price displayed at the time of purchase.
There may be special offers for a limited time, and the duration of the offer will be clearly stated.

4. Request and Implementation

An order is considered confirmed after the customer has paid the full price of the requested service.
Service execution begins after confirmation.
Payment and receipt of all necessary requirements and information from the customer.
The order processing time is 1 business day, and the expected shipping time for any physical outputs (if applicable) is 2 business days.
Mutqin-ksa is not responsible for any delays that may result from incorrect or incomplete information provided by the customer, or for delays beyond our control caused by external parties.
In case of an error in the address or contact information, the customer is responsible for any additional costs that may arise.

5. Cancellation, Reinstatement, and Referral of Policies

The customer has the right to cancel the order and receive a full refund if the service has not yet commenced.
The service process begins immediately upon the store receiving the required information from the customer.
The store may deduct administrative fees in certain cancellation cases.
The exchange and refund period is 7 days from the date of service receipt (if physical items are included) or from the date of service completion confirmation.
Refunds will be issued using the original payment method.
For more details regarding cancellation, returns, and exceptions, please refer to [Store Return Policy] (Return Policy Link).

6. Guarantee and Quality

The store guarantees the quality and accuracy of the services provided, as described in the advertisements.
The store is committed to providing services with high efficiency and professionalism, while adhering to all applicable regulations and laws in the Kingdom of Saudi Arabia.
This guarantee does not cover errors resulting from incorrect or incomplete information provided by the customer.
To request warranty service, please contact us directly through the available communication channels.

7. Customer Responsibilities

The client is obligated to provide accurate, complete, and truthful data and information when requesting the service.
The client must review all service requirements and ensure their suitability to their needs before completing the request, including any specific details such as required sizes or text (if applicable).
The client is responsible for submitting the correct files and in the correct format.
The specified timeframe, and responding to store inquiries within a period not exceeding 48 business hours.
Sending any Content that violates the regulations and instructions in force in the Kingdom of Saudi Arabia.

8. Intellectual Property and Content

'Mutqin for Electronic Services' retains full intellectual property rights to its online store platform, design, and content.
Regarding the final output of the services provided, ownership of the completed work reverts to the client upon full payment of the service fee, unless the service description stipulates otherwise.
Mutqin may reserve the right to display completed work (subject to privacy) within its portfolio for marketing purposes.
It is strictly forbidden to use any of the store's services to create, distribute, or promote content that violates Islamic law, Saudi regulations, or public customs and morals.

9. Complaints and Communication

For any inquiries or complaints, please feel free to contact us directly via email at mutqin.
[email protected] or by phone at +966569691902.
The store is committed to addressing complaints seriously and working to resolve them.
As quickly and fairly as possible.
Our liability is limited to the value of the paid service.
Please review our Privacy Policy (link to Privacy Policy) to learn how we collect, use, and protect your personal data.
These terms and conditions will be updated periodically to ensure compliance with the latest regulations and legislation.

10. Conditions suitable for the service industry

These terms and conditions have been specifically designed to suit the nature of the electronic services offered by Mutqin Store.
We emphasize the importance of complete clarity regarding the scope of the service, customer requirements, the start date of implementation, and the available modification system (if any).
We also clearly outline the cancellation policies before and after implementation, and the rights to use the final outputs.
The store is committed to maintaining the confidentiality of customer information in accordance with the Personal Data Protection Policy (PDPL).
These conditions ensure transparency and clearly define the roles and responsibilities of both the store and the customer to avoid any future disputes.